Reception statistics

Required product: Switch Premium

Get call statistics for a given period. You can provide answer targets, and the server will calculate how many calls is within the given targets.

Parameters

Name	Description	Example
answer_target	Seconds you want your calls to be answered within.	`20`
from_time	Start of time interval as a ISO8601 timestamp	`2014-11-03T00:00:00+01:00`
to_time	End of time interval as a ISO8601 timestamp	`2014-11-03T08:14:04+01:00`
phase	A comma separated list of phases to include in statistics. Valid options: `open`, `closed`, `backup`. `open` Calls placed within opening hours. `backup` Calls that go to ‘no answer’ part of configuration. `closed` Calls that are placed outside opening hours.	`open` `open,backup`

Properties

Name	Description
total	{"total":120} Total number of calls in given phases in given time interval
answered	{"answered":100} Answered calls in given phases, withing time interval
missed	{"missed":20} Number of missed calls in given phase, within time interval
average_answer_time	{"average_answer_time":23} Average answer time of answered call. In seconds
average_duration	{"average_duration":210} Average duration in seconds of all answered calls
within_target	{"within_target":{"missed":1,"answered":73}} Number of missed and anwered calls that are within the target specified by URL paramter `answer_target`.

Request

/api/v2/receptions/:id/statistics?answer_target=:answer_target&from_time=:from_time&phase=:phase&to_time=:to_time

Response

Status: 200 OK

{
  "statistics": {
    "total": 0,
    "answered": 0,
    "missed": 0,
    "average_answer_time": 0,
    "average_duration": 0,
    "within_target": {
      "missed": 0,
      "answered": 0
    }
  }
}